Refund and Returns Policy
How to request a return
We only accept returns on unused bikes, as per the requirements below. We are sorry but we cannot accept returns on used bikes.
For the return of unwanted and unused goods, we can arrange for a collection of your item. We have negotiated these return rates with our couriers to offer you a low priced and reliable collection service.
However, if you'd like to arrange your own courier we'll be more than happy to provide you with the information you need. Please note, if the item is damaged in return transit as a result of insufficient packaging, further charges may be incurred.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number, receipt or proof of purchase to share with us so we can process your return and refund.
As standard, we have a 30-day return policy, which means you have 30 days after receiving your item to change your mind and request a return.
To start a return
To start a return, you can contact us at firstname.lastname@example.org with your order number, reason for return and a description of the condition of your item. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Your Ubiker product is covered by our UbikerCare warranty protection service for 12 months as standard (terms and conditions apply - to learn more please see your user manual). In the rare circumstance that a fault develops, we will arrange collection, repair or even replace your Ubiker item. Please contact us on firstname.lastname@example.org to start a warranty claim.
Please keep your box safe, as you will be required to reuse the box if the bike is being collected as part of a warranty claim.
Unfortunately we cannot accept returns for a full refund on used items. In exceptional circumstances, we may accept a used return, but this is down to the discretion of Ubiker.co.uk. If we accept the return, we will evaluate the market value of the used item and your refund amount will deduct any losses incurred as a result of the usage. If the item is considered not appropriate for resale or past the returns period, we reserve the right to reject the return.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 10 days for your bank or credit card company to process and post the refund too.